The relationship between an Importer and their Customs Broker is a vital part of the supply chain.

 A good Customs Broker needs to understand what the products are that are being imported, so that they can apply the correct classification. They need to be vigilant to ensure unnecessary duties are not being paid by the client - whilst keeping to the rules.

Incorrect classifications can mean that an importer is “marked” by New Zealand Customs, and future shipments may be held up and delayed. Fines may also be levied and can be severe.

In the 90's many Customs Brokerages adopted a “factory” method of processing Customs entries, which has continued to this day.

Pengelly’s has taken a different approach, we continue to employ a large number of Senior Brokers each having accounts they are responsible for. This ensures that our clients are given the best possible tariff advice, are paying the lowest applicable duties and can be confident that their entries meet New Zealand Customs standards. 

The entry procedure can be monitored live via our Glasshouse web system, and all clearance documents are stored on Glasshouse, and can be sent to clients in any format. We offer a full costing service which can be be adjusted to any of your requirements.